I heard a strange noise on take-off and I immediately visualised you telling the CRM class that incidents/accidents never go exactly according to emergency SOP's. I recalled last year you said we have to choose to learn and measure what is normal before we can recognise what is abnormal. This helped me a lot in knowing what to report to the pilots.”
Cabin Crew Member recalling a story in annual refresher CRM.
I had never thought of considering Decision-Making in that way before. I now know the value of making a review and when and why we do it”
A First Officer, who was commenting, after a facilitation session on one of our CRM courses.
I like this company. I joined not knowing what to expect and this CRM course has set the correct tone for me to contribute willingly to the company ethos”
An old experienced Captain commenting after a Change of Operator CRM courses when we had a planned Airline Management present during our CRM courses.
An excellent course. I did not feel bored at all during the whole day. The balance between learning activities and discussion was great. I think we all came back after coffee pretty much on time because we wanted to.”
An experienced First Officer on one of our CRM refresher courses.
Thanks for making me know what we were doing, why we were doing it, and how it could help the whole crew in working to-gether. So many CRM courses have jumped around onto different topics and the pilots always seemed to know more than us----------- not this time as you seemed to make the cabin crew an equal part of the course. Well done.”
Written review by Senior Cabin Crew member after one of our courses.
I hadn't observed behaviour before in this way. I obviously was seeing it but I had no structure to use it. Your NOTECHS course was brilliant in that I see a way of facilitating and getting crew members to discuss their own performance in a very adult like way. A great course and very useful.”
An experienced Simulator Training Captain after one of our CRMI (Line) CRMI (Sim/Base) courses.
I now feel I have a very good basis to develop my CRM skills. I started the course very apprehensive about becoming a CRM Instructor but now realise that we all feel discomfort and we need to challenge that into positive achievement. Thanks for showing me how to start my own learning.”
Prospective new CRM Instructor writing a review after one of our CRM "Train the Trainer" courses.
|
 |
 |
 |
 |
 |
 |
 |
|